Good

The staff were friendly and quick. It’s a 20 minute ride from the airport to get to the pick up. The car we had was damaged on the front bumper, the interior of the car was immaculate

Will use again

We’ve rented from Routes before with no issues, but this trip we had several. The office appeared to be busy and understaffed. The women’s restroom was out of order the entire 2 weeks we had the cars. The first car wasn’t clean and the check engine light was on. The window washer fluid was empty and upon refilling, emptied out immediately. We exchanged the vehicle and the new one was clean but had an annoying loud rattle coming from the dash that we couldn’t quiet. Shuttle was quick and easy.

Smooth process, no issues!

This is the second time I’ve booked at this location and twice they did t have the car I reserved and paid for. The counter representative was no help.

only one counter person to help about 12 people--she was very very rude & not very helpful--will never rent there again because of her.

They were busy when I picked up my car and yes I had to wait 30 minutes