It took a bit too long to handle the traffic accident, standing in the cold wind for three hours on the roadside.

This is a scam shop, 1. 20 minutes late for pick-up. 2. Originally rented a Honda Accord but was given a beat-up Toyota RAV4, how can you tell an extra scratch from a car full of them? 3. Extra charges specifically targeting Chinese customers. When returning the car, a lady said everything was fine. Then a man came out, inspected the car thoroughly, claimed there was a defect on the door, but the comparison with previous photos showed otherwise. He also pointed out paint damage inside the door, claiming it was our fault. This spot is never checked during inspection. This shop is clearly targeting Chinese customers.

Great Rental has moved near Auckland Airport, the location is relatively remote so be mindful when returning the car. The staff is very nice and can offer advice about local matters.

Do ask about the excess and the insurance and they do not mention it. We had to ask a couple of times, I guess it was just the language barrier.

Can not thank Easy rent cars enough for finding such a great deal!!

Radio was in Japanese and we couldn’t use it. Please make sure radio is in language of your customer.