Super friendly and helpful staff

The car had some minor problems (squeaky clutch pedal, satellite locator that unstuck regularly from windscreen) Staff are not overly helpful and you have to be very careful about extra costs and inflexibility (any modification to rental agreement costs a lot) Very infrequent bus shuttle to airport makes delivery highly stressful

The car given exceeds my expectations

No cars were available at booking time for myself or another customer. I was told to call ahead later that day or come back the next day. A higher class car was however, available for the customer behind me, by which time I had to leave with alternative transport. Couldn’t help but doubt that better cars were available but not offered even though it wasn’t the customers fault.

When picking up the car the woman marking the damage was totally obnoxious as was the driver who picked us up at the airport. The young chap behind the counter started off okay but when getting into discussions with the damage marking lady he became slightly rude and wouldn't listen. On returning the car what a totally different experience the 2 guys checking in the car and young man behind the counter so much better. Pity the others couldn't learn from them

Excellent value for money and straight forward online booking process