Super friendly and helpful staff

Extremely helpful staff. Good courtesy bus to the location and back again. Very friendly. Item was misplaced in the car and they ensured it was returned safely.

Site understaffed. Waiting times too long for pickup and for rental procedure (long queues). Also for car return (site deserted because only staff member was busy shuttling other customers to the airport)

I wanted to modify the reservation because of change of plans after cancelled flight. Couldn't find how to do it. So I cancelled the reservation completely and started from scratch.

There were no signs for Easirent at the airport shuttle at Glasgow, so we didn’t know we were in the right place. We have rented with the company before so made sure all of our paperwork was in order. Be careful driving because any fines or tickets will incur a £55 admin cost. The car we got (black Peugeot) was dusty on the outside and had many small scratches and obvious scuffs, but the attendant let us go over the car thoroughly and he noted all of the defects. This is why our pick up took nearer 20 mins. I guess this is why the price is so low, but the car itself was in good condition and we had no problems driving it. Car had a dash cam, which we found reassuring. Drop off was fine, they noted no problems, and we were back on the airport shuttle within 10 minutes. Overall, decent car (if not scratched), friendly service and thorough. I like that they didn’t rush us when checking over the car on pick-up. But be careful when driving as penalty costs are high! And they could have done with a sign at Glasgow airport.

Took far to long to pick up car waited in line for over 40 mins, then had to wait for the car there was 4 people in front car was not cleaned inside or outside, windscreen was very smeary on the inside had to stop to get it cleaned