Super friendly and helpful staff

The car was good - a Skoda estate. My issue was the £55 they automatically charged for processing (in effect passing on) an erroneous car parking fee. Not happy about this - I guess read the small print; it was I’m sure in there. It’s a bit of trek by shuttle bus to the back of the crown plaza hotel in Crawley- show the driver your booking to waiver the bus charge. They are infrequent- 2 / hour - so check times. Don’t forget you need a *credit* card with your address matching your drivers licence and £1500 to be blocked out, or you will get royally screwed for insurance charges. Good luck!

Was absolutely fine. Precious experience was a bit less but this time was absolutely fine and kind service

Collection desk was managed by a pair of highway robbers, a mask would have been appropriate. Never visit them ever again.

Would NEVE use easyrent again! Even if it was the last rent car company in the world? From step 1 when I arrived, low moral people leaving unhappy customers? What a miserable place Then the extras? More extras than a film set On return young man that took the car back was Extremely helpful 1st class Anthony has a hard job! Not surprised from companies policies! Steer well clear Use Sixt or Europcar

There service is very good far better than Easirent

I would like to find out the complaints procedure. While the car we got was fine, we were lied to in terms of what cars were available, this kept changing, we were made to buy extra insurance on the basis of a different car being the only available one (turned out not to be true when we actually picked up the car). We booked an automatic specifically, and were told would would need to wait 6.5 hours if we wanted that. This review form didn't work the first three times I tried to submit it. Had to come back to the page multiple times.