1. The waiting time was too long; it took about 30 minutes from starting the process to getting the car keys for each vehicle. 2. The staff handling the car pickup required the driver's home address to be accurately searchable on her Google Maps app. This caused many issues. One of our driver's home address couldn't be found, so we had to use another driver's address, resulting in an extra charge of over 80 euros to add a second driver.

The rental company's staff made several errors while entering information, made personal calls, and worked very slowly.

Easy process, staff helpful.

The car exceeded my expectations, and the customer service was fantastic! I would absolutely consider renting a vehicle again!

Very simple process with clear options!

The biggest disappointment of the whole process was when we had to queue at the counter for nearly two hours to get the vehicle and that affected badly our plans for the day.