The service was excellent. They even had a big dog there. The staff were very accommodating and, after asking about the number of passengers and luggage, provided a larger car. Make sure the English address on your driver's license translation can be found on Google Maps to avoid delays.

Excellent!

Very very hard to find return counter at FCO. Check in process was great but return process was hell. I tried to call the support phone numbers but no answer.

Travelling with 11 months baby, we booked a safety baby seat, but when we got the car no seat was in the car! And none was available , horrible how can we travel without the seat? And it's also mandory in many countries you can be arrested as your baby is not safe in car without safety seat. Horrible experience we ended up running in mall before closing get one and back to airport to take the baby and mum. Of course when I return the car I left it with the new safety baby chair. Horrible experience

Good the auto rebooking walked well