Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.

The company checked the fuel level without being too strict, and didn't mind that the car wasn't washed, as it's hard to find a car wash in winter.

The rental experience and quality of the car was excellent. On pick up - staff was very friendly however she was serving phone customers at the same time and took a look time to complete our paperwork.

Terrible service. Spent over 1.5 hours to pick up the car. Car was reserved for 9am and paid for, I went there at noon and still the car was not available. I had to drive with them to the pick up lot 15 minutes away to collect the car. On reaching there, the first car had a flat tire and they gave us another car. They also charged for extra KM when the booking page said 3500KM included. It was a terrible experience.

Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.

Booking was easy and smooth.