Good service with some annoying hangups on europcar side

Car exceeded expectations, Staff were extremely helpful and friendly, the whole process was swift and efficient

As a booking platform cannot get any better, was simple smooth easy to navigate. Flight was delayed, emailed customer service and they responded super quick and made contact with the car hire facility in my destination Airport to inform them of my delayed arrival.

they have given us the wrong drop off location even though we hav asked for it and confirmed by the staff however, the location was 45 min away from where we requested the drop off and staff said that qeeq designated the drop off location. the car was damaged in several locations around the body

Unfortunately Covid has affected rental business, there are less choice of cars, winter tires where not yet installed, or allocated to companies with fleet. The check in was managed by one person alone that was doing his best, but the process took long. Keddy / Europcar is till a top rental and their cars are very often in perfect conditions, as was mine. MIlan Linate has moved the parking of the rentals in a different tower and you need to get two elevetors and pass through a bridge. Not easy, and a long way to walk.

waited about 30 min. to finish the booking. only 2 are at parking. if you want some explanations regarding the car you have to wait or look for them.customer service could improve.

it was ok.

Like: Car gave good mileage...it was equipped with snow chains and reflector jacket in case of any emergencies
Dislike: Car was by default set for Italian language which was little tricky to change back to english..