very unhelpful service. The car we reserved was not there and the only option offered was to upgrade to a bigger car and pay more. She did not agree to waive the upgrade cost despite hertz not having the car we reserved

Had to wait over 20 minutes for the car, they charged $50 for fuel but refueling before return was not required

Picking up the car at Orlando Airport was very convenient. After completing the paperwork, you can go to the parking garage across the street and pick up the car, with the key already inside. Returning the car in Key West was also easy. Since I had an early flight, the office wasn't open yet, so I parked the car on the first level and put the key in a black drop box. Overall, it was very convenient. Because I had no prior experience, I did not rent or purchase a SUN PASS card. I drove through a SUN PASS lane and expect to receive a toll fine, but I have not yet received any notification.

Excellent customer service . Very smooth when we wanted to swap vehicles for more room for the kids . Would highly recommend

Wry smooth car collection . Great prices . Would highly recommend