Very convenient. It was early morning when I got off the plane, so there was no queue and I picked up the car directly. Because there was no C class, I was given a BMW 3, which was acceptable.

Not bad

The originally reserved BMW 3 was not available, but they replaced it with a sporty Jaguar, which was great.

The service was good. Under a strong recommendation from the counter staff and considering the heavy snow, I bought full insurance. However, they upgraded the car model, so overall, it was quite affordable and reassuring.

Terrible company. Staff at the counter extremely unpleasant and not providing the right informations during the contracting process. The detailed condtion of the vehicle have not been sent by email and the paper delivered at the desk was reporting 15 damages only in German. I parked the car in a garage and never on the road and I have been charged for a 1cm (!!) scratch, that I did not cause, on the alloy wheel for 280 Euro. ... cheating on the customers to make money in this way. Horrible commercial behavior. Never anymore Hertz in my life.

Smooth and friendly process as usual.