The overall service was great, simple and efficient, with no extra insurance upselling.

Very satisfied, the car was in new condition and easy to drive.

Pretty good

I wait for 3 hours to get the car. Counter staff was not helpful and make my experience with Europcar very bad. I forgot a very important Tablet during the drop off, went back within 30 minutes, but countr staff claimed that the has already been rented and nothing he could do for me.

Excellent support, very much appreciated.

Not at all. The car I hired wasn’t available and received a VW Tdi. No luggage space for all our stuff. Car was given with a quarter tank, broken arm rest and a constant Tyre fault sign which didn’t switch off. The counter service representative had a blank expression and didn’t for once smile or make me feel welcome while finalizing paperwork. At the end of my trip I called in to Europacar to mention that the time of drop off will be later they had no problem but I received a call later by the same counter service representative swearing directly at me for the car. I tried explaining that I called in and he shun me by swearing me and dropping the call. Upon my arrival at Europacar I was approached by three men with no identification and I was questioned by them to pay cash extra. I was with my wife and I felt intimidated by these men. I then went in to Europacar and all the representatives just said it’s fine I can go and there’s nothing to sign for handing over the car. This is the last time I will use Europacar and I have voice recordings and a video to this effect. This was the worst hiring experience I have received from Europacars.