The rental process was well-organized, the staff were very friendly, answered questions patiently, and there were no upselling attempts. Very satisfied.

The car pickup was very smooth, thanks to my sister who helped as a translator, making communication hassle-free! For those of us with limited English, I recommend downloading a translation app or using the iFlytek translator for Spanish communication, as their front desk staff's English isn't great. Avoid misunderstandings, haha.

The car I reserved was not available. The upgrade was dirty and required an engine service I was not told about. When I called the office, I didn’t get any help. I had to pay out of pocket for some services on the car that should have been provided( clean, vacuum, ad blue...)

Like: Nice car efficient and pleasant staff, good experience thank you will use you again
Dislike: nothing