Como punto negativo, el vehiculo se entrego con medio depósito y eso dificulta el llenado posterior para la entrega.
La necesidad de tener una targeta de crédito y no sólo de débito también puede dar complicaciones.
They promised to change the car the next day but their attitude was extremely rude and provided no explanation. If they had told me on the day of pickup that they didn't have the model I wanted, I would have just left. Why make a promise if you can't keep it? On the second day, their attitude was even worse.
The customer service's attitude was decent, but I rented a seven-seater MPV. When I went to pick up the car, they informed me that I couldn't drive the MPV because I was under 23-24 years old. Instead, they offered me a seven-seater SUV, but I had to pay extra. I had carefully checked the age and driving experience requirements for the company and vehicles when making my selection. However, during pickup, they refused to give me the car, citing age restrictions.
Very satisfied. After I got the car, there was a constant warning about the key's low battery. I drove for a few days but couldn't find a place selling button batteries, so I let it go. Of course, the remote functions of the key worked perfectly during the rental period.
Waited in line for half an hour only to find out the reserved car model was not available. Couldn't get a refund, had to settle for a manual transmission car.
Overall very satisfied! The staff were very friendly, and when picking up the car, they just asked if I needed additional insurance without any hard sell or hassle. The return instructions were clear, and the receiving staff were very enthusiastic and friendly.
Overall, this is one of the better car rental companies in Barcelona. The location is easy to find, and the cars are relatively new, like a 2023 Mini. The staff recommended an upgrade, but it was very cheap, only 10 euros per day, and there was no pressure. They only asked about insurance once, so the whole process was very smooth. The only issue was that their customer service phone number couldn't be reached. For late-night returns, you can just use self-return.
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