Poor CS on pick up with endless hassle to get the car as a local hirer. Seemed focused on selling add ons and to foreign travelers only. Jetta should be medium saloon car not a compact. Had to let family travel by foot in order to transport luggage

Easy to use but should avoid easirent. Poor experience.

Very easy transaction and the car was good. I must point out one aspect of customer service which was under par. After my returning my car I was instructed to enter the Ford people carrier. A couple got in the very back seats but we had difficulty in unfolding the seat for me. The driver just stayed in his driving seat unwilling to help. Eventually he got out and assisted. He then got back into his seat without closing my sliding door, which I had trouble closing. I eventually managed to close this. I think this driver needs some customer service training!

Very well

Very far from Gatwick Airport. Also the shuttle service frequency is after every 30 minutes. Prepare to wait with no response on phone number.

Although the bodywork of the car was clean the windows inside and out were filthy. On the outside the eater had been left to dry and

Like: The company computer system crashed while doing the pickup paperwork. Staff were very apologetic and included a GPS for free as a compensation for having to wait.
Dislike: Office is a bit dingy and lacks any sort of customer comfort.