Not great

The company is small with only two staff members. Their attitude is acceptable, and the procedure is relatively simple. At the end, the staff will give you the keys and tell you which parking spot the car is in. Using Google navigation, you can get out quickly.

Service was decent, staff had a good attitude

Picking up the car at Vancouver Airport is a trap. There’s an additional C$165.5 airport pickup fee, and various extra insurances. I rented the car for three weeks, and adding one more driver cost another C$324. These fees are not disclosed when booking online. It's really a rip-off. I already paid over C$8,000 in China, and had to pay another C$6,000 in Vancouver. There were no discounts at all! Poor experience.

Not bad. They didn't fuss much, but they gave me two keys that were locked together, which was very inconvenient to carry.