The pick-up and drop-off store service was very warm and friendly. Since the car pick-up was in Germany, an accident occurred during the trip. Europcar in Austria tried their best to assist with a car replacement, and when no similar car was available, they considered the option of repairing the vehicle. Ultimately, we opted to switch to a slightly smaller car. Although the whole process was a bit complicated, you could feel that everyone tried their best. Additionally, QEEQ's support from China was excellent, constantly tracking our car replacement progress overseas. They also kept reminding us of the requirements and procedures for on-site compensation and subsequent claims.

I've rented from Europcar many times, and their service is quite good. Since I handled everything early, I arrived right when they opened and processed everything smoothly without waiting.

First, after contacting them immediately about a brand new pair of sunglasses, they said it couldn't be found. I don't understand who would throw away sunglasses as trash? They kept saying they couldn't reach the rental company, which dragged on and on! Second, the car wasn't given to me with a full tank of gas, so I returned it with the same amount of fuel, but they still charged me for a full tank. I've rented cars many times, but this is the worst experience!!

Europcar charged my credit card three times without my permission and only refunded after more than a month of repeated negotiations. The charges were explained with false reasons such as airport construction fees, late return fees, and car upgrade fees. After I provided evidence to dispute each charge, they had no choice but to refund the malicious charges. The communication process was very unpleasant, and the QEEQ representative was also very helpless. I have suggested to QEEQ to delist Europcar's models and recommend other travelers in Europe to avoid Europcar.

A very pleasant experience, looking forward to the next time