There were a few people ahead of me when renting the car, waited a long time. When it was my turn, it also took a long time due to my lack of English proficiency.

Hertz is really great, especially with zero excess insurance, which gives me peace of mind.

We underestimate our luggage size thus we have to lower the rear sit (30%) to accommodate the luggage. Since it is manageable, we did not ask for a change. Otherwise everything is good.

Maybe the e-platform could provide some guidance on the car boot volume since we might not own a car in our home country or the available car may be of a different made.

Counter staff friendly and helpful at pick up. Called me to let me know I had left a bag behind meaning I could return and collect it before they closed. Unable to contact the office directly by phone when I needed to change pick up time - they never answered the phone.