Convenient

The wait time was too long.

Arrived at the airport at 1 AM. Despite having provided flight number, arrival time, and pickup time when booking, I was told at the pickup point that the Budget staff had already left and I needed to take a shuttle to a further pickup location. Waited for the shuttle for half an hour but it didn’t arrive. Called but no one answered. Finally, airport staff told me I could pick up the car from Avis since they are related companies. Ended up getting the car after 2 AM. Terrible company; avoid if you have a late flight!!!

The service attitude is very good and professional. I requested a car change and they immediately did so, with a reasonable additional charge.

The car suited us perfectly for our two hour drive to Philly, and it was presented to us in a very clean condition.

Incredible value, and a painless booking experience. Thank you!