Staff were lazy. Had to wait a long time to pick up the car. Not sure if the owner is Indian, but all the staff are. They were lazy and unreliable.

The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.

Service is slow.

Everything about the rental carloved the booking platform and iI was great except for the fact that they need more personal at the pick up point. There was a long line up when we arrived to pick up which took a long time to get through. Once we got to the front of the line the process from then on was good.

The booking platform was great to use and I even ended up with a price reduction.

Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.

Good platform probably one of the best brokers.