When picking up the car, we were told that the vehicle we booked was not available. We had to either pay extra for an upgrade or take a lower-tier car. We opted to pay more and chose an Audi A3. After returning home, I found out that this car is considered the same grade as the one I originally booked at another rental company, but not with Europcar, where it was considered a higher grade, costing an extra 40 euros per day. At the counter, we were asked if we wanted to return the car with a full tank of gas. The desk clerk advised us not to, saying it would save us time as we wouldn't have to look for a gas station before returning the car. We followed the advice, but upon returning the car, we were charged an extra 100 euros for fuel. The original order had the full-tank requirement, which the counter made us believe was adjusted with the additional charges. This whole experience was terrible, and we had to accept the loss after returning home.

It was a 10- 15 minute wait to collect the car . The man was very helpful

Price was close to others when we checked there price paid. some had it cheaper

Je pensais louer une voiture 308 à boite automatique et finalement j'ai conduit une mercedes à boite automatique, j'étais vraiment très très ravie de cette surprise, le prix de la location étant rester le même. J'ai apprécié conduire cette voiture vraiment. Europcar m'a fourni plus qu'une location, une découverte vraiment. Pour une première location je suis ravie. Je regrette que les défauts de la voiture n'est pas tous été indiqués, de plus la voiture avait besoin d'entretien au niveau huile, ce qui ne m'a pas rassuré quand je conduisais dans les cols de montagne.

When we collected the car we had to upgrade to a larger vehicle for another £45 in order to get snow chains.

Like: The staff was very nice, offered me nice upgrade.