I mistakenly chose an electric car, but I was worried about not finding charging stations on-site. There were no alternatives in the same price range, so I had to switch to an Audi Q2 and pay an additional 1560. Adding that to the original 2522 makes a total of 4082, which comes to 1360 per day. That's a bit expensive.

There was a double charge issue. I had already paid in full on the rental website, but was charged an additional £250 rental fee and £252 deposit for damages when picking up the car. I told them I had already paid to the rental company, and they said it was a deposit. My understanding was that the deposit would be refunded upon returning the car. I contacted the rental company, and customer service assured me it was a pre-authorization and I should just pick up the car. Upon return, the damage deposit was refunded, but the £250 rental fee was not. The car company said the rental company would refund me. I called the rental company to report the issue, and the customer service mentioned they would handle it after the New Year holiday. Needing to catch a flight, I returned the car and left. Now 10 days have passed, and the car company is still verifying the issue. It seems the process in the UK is quite slow.

Persistently pushing insurance and failing to mention important things when renting the car, such as the congestion charge in London.

Special mention to Mo at the Heathrow branch of Europcar. Fantastic service and a great help.

Didn’t get the car that we booked so the interior wasn’t as big. We had a pram and car seat and knew it would all fit in the original car booked so more than disappointed considering they advertise they guarantee you get the car you book.

Happy with the booking process didn’t use the price drop protector as made a late booking. Would have been very pleased with the whole process if we had received the car we had booked.