Good vehicle condition, simple rental and return procedures, reasonable price.

The wait time at pick up was too long. The competitor cleared the line whilst only two customers were dealt with by Herrz. The car condition was not as originally noted, but was rectified when brought to the attention of staff. We were 45 minutes later than planned leaving the Hire car park. The drop off process was very quick and seamless. The car was very comfortable and perfect for our trip. Staff were friendly and polite.

The booking platform was effective. Once booking made, however, I continued to see recommendations for my booked dates on the app.

I waited longer for picking up my car

When i arrived the car was not ready. We wait for a lot of time, and them they give me a bigger car.

Like: When I picked it up, the guys were very cheery and helpful. They upgraded me to a slightly bigger car which was nice of them! Made it all super fast and quick. Also liked that I was able to drop it off at a different location for a small fee.
Dislike: Would like to be able to drop it off elsewhere without a fee but not a big deal.