Extremely poor experience. I've rented cars globally over a hundred times, and this was the worst! Avoid this rental company at all costs; it's full of traps!!!

There weren't many people in line. Initially, they wanted to upgrade my car, but the price increased by 20%, so I reverted to my original booking. They asked if I wanted extra insurance. After I declined, they didn't push further and quickly processed the paperwork for the car. Overall, the service was pretty good.

The location I booked was not the pickup location, and there was supposed to be a Chinese receptionist according to online reviews, but I didn't encounter one. However, the African American gentleman who assisted me was very patient and provided good service. Thumbs up.

It was fine, nothing exceptionally outstanding.

The car provided was in very poor condition.