Very satisfied.

Very satisfied

It was a good car, however, I faced an issue in the deposit blocking at the airport counter. But the staff was very cooperative (Chris). Finally managed to book the car.

It is a nice platform makes it easy to book rent a cars quickly and gives option for full insurance which all the rental companies try to resell while picking the car. If QEEQ can integrate the insurance claims so that deductible zero insurance booked in QEEQ is taken into account

I changed my pick up location from Kitchener to Weber, Waterloo. I found the cleanliness at Kitchener location better than Avis, Waterloo

According to confirmation from Avis, pick up was Vancouver South Terminal Airport YV2 When we arrived there was no representative from any Rental car company, totally deserted. The Avis helpline was totally useless they couldn't help at all. So finally we were told from a airline representative to go Terminal 1 and try to get the car there. No shuttle bus from Terminal 2 to Terminal 1 available, we had to get a taxi and paid CAD 20. The counter personal at Avis was not really apologetic when we explained our situation. After she got a car for she presented a bill which was 90 CAD more than on our confirmation. After a long discussion she finally asked her Supervisor and he solved the problem. The car was not what we reserved (Ford Explorer) but it was OK. Not happy with Avis at all.