Pretty good.

I left my bag at the counter while renting the car, and two days later, I went back to find it was well kept! They did try to upsell insurance and switched the car, but the car was great to drive.

The vehicle was in very poor condition, full of scratches. Make sure to take photos as evidence. The service was also bad, especially at the pick-up location where the staff were very rude.

Avis car rental company's service attitude is quite average!

Before our trip, we carefully inquired with the customer service on the Zuzuche website. The customer service clearly indicated that Avis would accept Chinese driving licenses with translations and notarized copies. However, when we arrived exhausted at Catania Airport, Avis refused to rent to us and directed us to a small company next door called Green Motion. The staff at this small company barely spoke English, but fortunately, I spoke Italian well enough to communicate with them. After a three-hour wait and some hassle, we finally got the car. The only available automatic car was a Mercedes Benz. Since we were traveling with a child who was already tired and hungry, we had no choice but to negotiate. We ended up paying 600 euros for 8 days of rental and an 800-euro pre-authorization as a deposit, with no full insurance. Any issues would be deducted from the deposit. This forced us to drive extremely carefully. We originally planned to rent a small car with full insurance for 485 euros, but instead, it turned into an expensive, uninsured Mercedes. The experience was very frustrating.