Great service and a really nice car—made for a very smooth and pleasant business trip.

The queue was relatively normal. They recommended insurance and return fuel service, but I declined all of them. A $250 deposit was deducted. I booked an Edge but received an Escape instead, which is a lower class model. In the evaluation, there's no option for the Escape, so I could only choose Edge. Well, it is what it is.

The staff was very efficient. They are likely familiar with the process of renting to non-US driver's licenses due to proximity to Mexico.

The service from large rental companies is top-notch. I booked a mid to large size SUV from the Ford Edge group, but they didn't have any available, so they upgraded me for free to a 7-seater Chrysler from the MPV group. Although I actually wanted a Jeep Grand Cherokee, unfortunately, they didn't have any either.

The Budget staff at both the pick up as well as the drop off locations was excellent.

A good way to book a rental car.