Very good

We called to change the drop-off city midway, the customer service was very efficient and the service was excellent.

The car rental company's staff were very professional. This is my third time renting a car in the US, and I am quite satisfied.

Nothing

Nothing

San Francisco pick up was very lengthy. We waited over an hour to be served due to high demand, low number of staff and low number of vehicles available. When we were eventually served we were told our booking was not for that location despite my reservation stating it was. I specifically chose that location being within walking distance of our hotel. We were told the car was the other side of San Francisco so ended up getting a taxi there. When we eventually arrived we were dealt with very quickly though. There is obviously a problem with the on line booking system in addition to organisation at the local branch in San Francisco.