Excellent, efficient and straightforward.

When visiting the UK, it's essential to have a car for the countryside and highlands. You can't fully enjoy the Lake District, Peak District, or Isle of Skye without one. Joining a local tour group isn't the ideal way to travel; self-driving is much better. Avis is a big company, and getting the car you want is a great start to a perfect trip. Returning the car without any damage makes the journey smooth and satisfying. Everything was wonderful.

Very good

The staff was very experienced. I was worried about communication issues with AVIS regarding price and insurance. In the end, the staff simply told us that if we had purchased insurance, we might need to pay upfront and then claim back from the insurance company. This appears to be the process for buying QEEQ insurance. However, we explained that we bought the car rental company's insurance. He quickly checked using the phone number and confirmed we had insurance. The car pickup and drop-off were very convenient. We used the self-service drop-off and received the final bill promptly. So far, we are very satisfied. Having a car made traveling around England much easier.

Excellent customer service! We were helped by the friendliest person who was efficient, patient and thorough. We were given a car within the class we requested, and a hybrid to boot! Would highly recommend AVIS.