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Reviewed: Fri, Jun 5, 2020
About AVIS: 2.0 /10
They only mentioned that returning the car without a full tank of fuel would incur charges equivalent to fueling at a gas station, deliberately hiding the fact that there were nearly ten times the fuel price in additional labor fees and other charges! Moreover, the contract had an additional clause stating 'Pre-purchase a tank of fuel upon pickup, allowing the customer to return the car with an empty tank; if the customer refuels before returning, the car rental company will not refund the difference.' This was not mentioned or introduced at the time of pickup! As a result, even though I only used one bar of fuel, the bill included a hefty 60 euros charge! The actual vehicle provided did not match the specifications other than being a seven-seater. I never expected such notorious behavior from the well-known Avis, absolutely negative review!
About QEEQ: 10.0 /10

Relevant Reviews on AVIS in Germany

Jane Pullan

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Reviewed: Fri, May 10, 2024
About AVIS: 4.0 /10
The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.

Virginia Wilson

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Reviewed: Fri, Jun 21, 2024
About AVIS: 2.0 /10
Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.

Violet Trollpoe

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Reviewed: Mon, May 13, 2019
About AVIS: 10.0 /10
Excellent service

Devin Gunther

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Reviewed: Thu, Jan 3, 2019
About AVIS: 6.0 /10
Charges are confusing.

Eudora Dan

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Reviewed: Fri, Sep 18, 2015
About AVIS: 8.0 /10
The service attitude is decent, and they explained the terms in detail. Since no accidents occurred during the rental period, I cannot evaluate their claims or other services.
About QEEQ: 8.0 /10

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