Quick and efficient with very pleasant counter staff.

You need to take a number first.

Wait for pick up excessive. Car almost new / good. Collected a Citroen c3 - dog of a car. Return smooth.

Satisfactory.

Tried to charge me for fuel but had to show them it was Full to Full. Then gave me a van instead of a car and said they didnt have anything else. Was asked to come back next day and picked up a better car. Hassle but worth it in the end

The only difficulty we encountered during the whole process was getting through the barrier of the airport car park. It caused us some consternation, but was soon fixed by the rental company. Otherwise it was fine with no hidden costs, which was the prime driver in my choice.