The staff at the pickup counter insisted on upgrading the car type, citing the luggage being too large to fit in the car, which felt like a forced upsell. Overall, not very satisfied with this rental experience.

Only one person was allowed to drive. When I requested two people to drive, they charged me an extra 150 euros. Overall evaluation—acceptable.

Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.

Very good

Quite disappointing. First, they didn't inform us that we couldn't drive a Mercedes, even though the system clearly showed it was available. Second, the gas station was quite far, and since the gas tank was one bar short, they charged us for a full tank. It seems like they are desperate to make money.