The store was very hard to find, and the staff's attitude during pickup was quite mediocre. They seemed in a hurry to go for lunch.

The service attitude was very good. They only recommended one insurance plan, but when I declined, they didn't push further. I got a hybrid Outlander, but it turned out to be quite fuel-intensive. At first, I thought the battery was broken, but later realized it was a plug-in hybrid. Since my rental period was short, I simply treated it as a regular fuel car and didn't bother charging it.

Upon arrival at the store, you need to enter your order number on the machine to get a queue number. They have a priority policy for members, and both service counters prioritize members. This caused a long wait for non-members like me, which I found unreasonable and unfair. I suggest having one counter for members and others for non-members.

I did not appreciate the "Hard Sell" for additional insurance when I did not really need !!!

i did not get the car i order i want refund for the balance