CAR RENTAL REVIEWS ON EUROPCAR AT PARIS CHARLES DE GAULLE AIRPORT, CDG

When I arrived at the store, the car I had reserved was unavailable. They offered me two options: either pay an extra 500 euros to rent a sedan or add nearly 1000 euros for a larger BMW X5. Since my reservation pick-up time had passed, refunds were not allowed. Ultimately, I had to pay three times the original price to rent a car. The service attitude was terrible, the pick-up process was slow, and their stance was basically 'either pay more or forfeit the prepayment.' I've had over ten years of car rental experience across many countries, but this was my first time booking through Zuzuche, and it turned out to be a very disappointing experience.

Very good.

Very satisfied.

It's acceptable.

The staff service was decent, but the car's condition left much to be desired. It was probably the worst condition of any car I've rented. The car had scratches of various sizes on all sides, and the trunk lid had a huge gap—though this might be Tesla's factory workmanship. The pickup location was in an indoor airport garage, and I initially missed a small chip on the windshield caused by a pebble. I only noticed it after driving out of the garage. The interior showed some wear but was reasonably clean. The car had 49,000 kilometers on it, but there was a strong curry smell inside, likely because the previous renter ate curry in the car.

We struggled to understand why a pin head size mark ( this is not an exaggeration) on the windscreen was the focus of attention especially given the very dirty car we were given at pick up. Fortunately my wife had photographed every surface of the car at pick up and she was able to identify the pin head on one of the photographs. This really concerned us as a trust issue for us with Europecar.Their cut off for what is an issue with a car being returned seems very out of step with other companies which use the size of a coin as the cut off. Are Eoropecar trying to set up customers for pay outs or was this just one over zealous employee? I would appreciate a response to this question Thanks

All good

Overall, if you plan to visit multiple countries in Europe, driving is more convenient, especially when traveling with children or carrying a lot of luggage. Rental prices are affordable, and for groups of three or more, renting a car is likely the most cost-effective option.

Excellent, always trust QEEQ.

Not bad

Overall very good, just like the description. Since I purchased full insurance, I skipped the insurance they recommended, paid the deposit, and that was it.

Europcar maintains its consistent high quality.

Very satisfied

The car I initially rented was too big, and they mentioned it was at T1 instead of T2 where I was initially coming from. I didn’t want to go back to T2, so they replaced it with a Mercedes V250, which wasn’t listed. The replacement car was smaller and even better.

There were no clear instructions for returning the vehicle. A red area was marked as the return zone, so I parked there, but I was informed that a 5.7 euro fee was required. Later, I was told I had parked in the wrong area. Even as a French speaker, I made a mistake. The return agent mentioned that many others make the same error and suggested having clearer instructions.

Satisfied

Satisfied

The price has gone up a lot compared to when I rented a car a few years ago, but the service is really good.

Excellent

The car rental company provided excellent service and patiently answered all my questions.

Not bad.