Should not be charged for excess kilometres inside Canada when the booking clearly says unlimited kilometres.

Great, worked like a charm.

La voiture était en fait une Hyundai Santa fe xl. La carrosserie était sale et très rayée . Le personnel était agréable et tout c est passé . Pour récupérer la voiture nous avons appelé mais peut être ce serait mieux d indiquer directement l emplacement du bus navette que de demander d appeler car la ligne était saturée .

I have sent this email to discount customer service: Dear Sir/Madam Here I would like to make my complaint about a service which I have received this week. I had reserved an economy car for my trip, alone, to Ottawa from Montreal, almost 10 days sooner to be sure about having a suitable car. Unfortunately, after going to your west downtown branch (Guy street), they told me that the car is not available and I have to go to the downtown branch. So, I went there together with one of the Discount employees. But, what they gave me was a big Jeep car and they said that there is no other option for me and if I do not agree I can cancel the contract. Since I had to go to Ottawa, I had no other choice and I accept that car. But during my trip, I found out the car had lots of mechanical problems and its steering wheel vibrated when the speed reached to 100 km/h. I also paid for 50 litres gas which for a 400 km trip for a single person is really too much.  Finally, when I returned the car and made my complaints to the downtown office, they said that there is no way to compensate for this inconvenience and I left there without any clear answer. Here I should say that I am really disappointed by this service and more because of the way your employees faced with me. I also left a voice message to your customer service but I have not received any response yet. By the way, I hope that I would receive a reasonable response from your side about this issue.  For your information, my contract number was 5060024004. Waiting for your soonest response. Regards

Like: Friendly Staff, Quick, and great value for $

Like: We loved that we for a feee upgrade. The service was terrific.
Dislike: I knew in advance that there was an airport shuttle that we needed to call when we arrived but don’t remember reading that in the write up When booking