We had an upgrade on the car because the other smelled of cigarette, they changed without us asking for it. Very clear in the information and conditions of the contract.

Easy to book, information accurate, except the pick up location : 2 different locations indicated (one on the confirmation email, another one on the voucher). I went to the correct one so no problem, but still.

Counter Person Try to sell Insurance despite of Information that My Credit Card Already Provide Insurance. I had to wait Around 30 minutes in order to Drop the Car Because Nobody was In the Counter.

Problems with the vehicle : terrible smell when turning the fan on (we had no choice to turn it on as it was raining...), The gas was not full as it was supposed to be because they had too many reservations on that day (it is really hard to gage how much you put to get the same level as when you got the car). And it was dirty inside... Not the best experience with the car. Besides that, very nice staff.

Terrível a devoluçao, o local de entrega era pra ficar aberto ate as 22h mas fecha as 20h, não existe nenhum lugar nem ninguem que saiba informar corretamente onde devolve o carro. Quase perdemos o voo pois nos telefones, no aeroporto, em todos os lugares que tentamos a informaçao de devolucao ninguem sabia.

Dislike: Due to our requirment I had booked a Van but when i wanted to pick up the car they said we don't have Van at the moment and we provide you a truck. Although Ford truck was enough good car but it was't match with what we asked for.