Actively guided customers waiting for rental/return, understandable even if it takes a bit longer

The wait times for picking up and returning the car are too long. They don't open the door even when you arrive on time in the early morning. The staff is extremely inefficient. Plan extra time if you have a flight to catch.

Personnel peu agréable, voiture prêtée dans un état lamentable sale, cabossée de partout, pneus uses. Nous avons refusé de prendre le véhicule et avons demandé d'en avoir une autre. Cela a pris une bonne heure mais nous avons obtenu gain de cause.

Facilité de réservation et le principe de d'alerte pour la baisse des prix est efficace.

Excellent value and got a free upgrade

Pickup took more than 30 mins, first time the driver didn’t stop even after waiving hands... finally when I reached the rental agency, they forced me to buy insurance as they won’t honor the complimentary insurance and I have to buy the insurance from them even though I said I don’t need it as my credit card covers the Collision damage.. at the last moment I wasn’t saving enough by switching to another agency and was already running late for my trip...