Counter didn’t answer any of our questions had to wait for the car nothing was answered

They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.

It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.

Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.

Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose