Hertz company is quite good. Even when an accident occurred, they managed to coordinate and resolve it without affecting our subsequent trip.

Very satisfied

The service was excellent, the rental process was very convenient, and they even offered a free upgrade.

Hertz at Munich Airport has many customers picking up cars, but the staff is very friendly and does not aggressively upsell. They upgraded us for free to a Volvo XC90 diesel, which has plenty of space. If you only have two pieces of luggage, it can seat seven people. It comes with a built-in navigation system with both Chinese and English subtitles; the English version is more accurate and has a wider search range. The car was brand new with excellent performance, providing a superb driving experience.

The service at the Frankfurt Airport branch in Germany was just average. When picking up the car, a hold was placed for a full tank of fuel. I booked a Benz C but received a Jaguar X20d diesel car instead. The car felt a bit small, especially the trunk, but the diesel engine did reduce travel costs. I was a bit late returning the car, having mistakenly entered the underground parking and returning it just over ten minutes late. I was charged an extra day because I picked up the car slightly early, despite confirming with the staff that I could wait until 9 AM to collect it. They agreed, but still charged according to the scheduled time. During the pickup, I noticed minor paint scratches and discussed them with the staff, so the actual pickup time was around 9:30 AM, but I didn't ask them to reprint the pickup contract. In the end, I had to negotiate with the manager at the branch, explaining the situation, and they ended up charging me a little under 15 Euros. Typical Germans, very rigid! While they weren't wrong and had a strong sense of contract, their service awareness was practically non-existent!