Very good

Very smooth

Did not have the car that I requested. They said that Fiat 500 is too popular amongst thieves hence they gave us crappy Kia Picanto. The car was new but the motor was too small and not powerful enough. The pick up location is 10 minutes drive from Palermo airport. We had to call the pickup location and wait for 20 minutes to be collected. Then we spent another 30 minutes waiting for the car. All in all an average experience.

Staff at ecovia not helpful but in all my years of renting car very few staff at car rental offices have much customer service skills. We had a upgrade so from a Fiat 500 to a opal mocca so that’s why space in car excellent

Good

Car was almost new in perfect condition. Location wasn't obviously a car hire as looked like parking and car wash from outside. At pick up they tried hard to sell unnecessary extra insurance but I think all car hire places do this.

Booking process was simple enough and included all required cover. I just bought excess insurance on top.

counter staff particularly helpful on drop off. however initially wasn't an automatic car as booked. then was given a dual fuel unleaded and metano car but not told how hard it is to get metano and how few miles the unleaded would do. spend an hour trying to find metano for drop off. wouldn't use again for that reason.