The rental company didn't provide the automatic car I booked and made me wait for an hour and a half. In the end, they told me they couldn't provide the reserved vehicle and offered a manual car instead, along with a no-fuel-needed compensation. However, it disrupted my schedule.

The car was in good condition and the location was easy to find. The bill was clear and communication was smooth.

The staff was supportive. Masi & Viola were good fellows. But they charged me Rs. 5500 for fuel worth of Rs. 800. Mis use of pre authorization.

Minor only 1.Pneumatic tyre warning lit on console - when queried told it was normal due to the heat. Sorry it's there for a reason it should have been reset. 2. Windscreen wash bottle empty - should be a routine check.

Very bad experience, as I was charge 4x what was quoted on the website