The staff at the local branch had a fairly good attitude, and the car pickup and return process was quick and convenient. However, the car model we reserved was unavailable at first, and the staff didn't tell the truth. They offered us a free upgrade to an electric car instead, but since the local charging station infrastructure was inadequate, we refused. Only after persistent requests did they finally arrange a similar 5-seater compact SUV for us.

The pickup location is right in the airport arrival hall and very noticeable. You need to bring your local driver's license; a translation document alone is not sufficient. Electronic licenses are accepted. The actual car provided was an upgrade with more space.

The car pick-up instructions at Melbourne Airport were overly simplified, and the staff mostly spoke accented Indian English, which was hard to understand. Other than the slow actions of some foreign staff, everything else was fine.

Overall satisfied, no hidden charges, both pickup and drop-off are very quick.

Quite satisfied