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Reviewed: Tue, Jun 11, 2019
About Hertz: 2.0 /10
Communication between Zuzuche and the overseas car rental company was completely unsuccessful. I completed the booking on the Zuzuche website and arrived at the Hertz car rental at Melbourne Airport on the morning of May 12. The car rental agency told me they had no information about my booking. I tried to contact Zuzuche for over an hour with no answer. I was stuck at the car rental office for more than two hours without a car, which disrupted my travel plans. I had to make a new booking directly with the car rental agency at a much higher cost than my Zuzuche booking.

Relevant Reviews on Hertz MELBOURNE APT

Marsh Carey

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Reviewed: Tue, Jul 10, 2018
About Hertz: 10.0 /10
Great service.
About QEEQ: 10.0 /10

Toby Ellen

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Reviewed: Thu, Feb 22, 2018
About Hertz: 2.0 /10
When picking up the car, I was told that there were no Corolla hatchbacks available, and I was given a Kia Cerato instead. However, when I went to the parking lot with the key, I saw several Corolla hatchbacks that I had booked on the ZUZUCHE website. When I asked the Hertz staff to switch, I was told those Corollas were all reserved. Are customers booking through the ZUZUCHE website treated differently than those booking directly with Hertz? I don't want to rent a car this way again!

Helen Emerson

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Reviewed: Sun, Sep 18, 2016
About Hertz: 10.0 /10
It's right across from the airport terminal, easy to find. Didn't have to wait at all for the car.
About QEEQ: 10.0 /10

Odelia Lucius

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Reviewed: Sun, Sep 11, 2016
About Hertz: 10.0 /10
The car rental location is right outside the airport, the paperwork was processed very quickly, and the car had only 5000 kilometers on it.
About QEEQ: 10.0 /10

Y.Hao

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Economy | Suzuki Swift or similar
Reviewed: Fri, Feb 14, 2020
About Hertz: 8.3 /10
double charge
About QEEQ: 8.0 /10

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