The car was new and automatic. The overall service was good. I had to wait a bit for pickup and drop-off, but the staff arrived shortly. Overall, I am satisfied.

The pick-up and return process was very smooth.

It was a smooth car rental experience overall. However, the staff at the car rental branch in Turkey seemed a bit unscrupulous. Although we had already discussed insurance online, they insisted on purchasing additional insurance at pick-up, implying that we might not be able to get the car otherwise. We reluctantly paid an extra 100 euros for some glass insurance and speeding insurance. Complaining about this! It's the branch at Izmir Airport, Turkey.

The service was excellent and the company was very considerate. Since it was snowing heavily in Turkey at the time, the rental company intentionally adjusted the tire pressure to be a bit lower for us.