Budget Ibiza Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Cleveland Simon

Spain

Reviewed: Wed, Aug 7, 2019

About Budget: 6.0 /10

The process of picking up the car at the airport counter was very slow. During both pickup and return, I noticed that Budget added unauthorized charges to the bill. When picking up the car, they didn't ask if I wanted to refuel it myself and instead chose the option for the rental company to fill the tank, which cost an extra 56 euros. I had to request a new bill after noticing this. When returning the car, I found an extra driver fee on the bill even though I was the only one with a driver's license and my friend didn't have one, so it's impossible for there to be an extra driver. Even if I needed an additional driver, they would have to provide their license at pickup. These issues made me feel that this rental company is not very trustworthy and always looking to overcharge.

1 days rental

Relevant Reviews on Budget in Spain

Michelle Vincent

Spain

1 days rental

Budget

Madrid

Spain

Reviewed: Tue, Nov 19, 2024

About Budget: 2.0 /10

Terrible experience. The headlights did not work, and the engine noise was as loud as a tractor. By the third day after picking up the car, it became unbearable. I called to request a replacement vehicle but couldn't get in touch with BUDGET. Even using a local phone to contact roadside assistance, no one answered. I have no idea how this company got a 9.2 rating. When I returned the car at 4:30 pm, which is still within working hours, no staff were around. Budget was extremely disappointing.

Angela Perkin

Spain

1 days rental

Reviewed: Mon, Jan 27, 2014

About Budget: 10.0 /10

In Málaga, Spain, Budget and Avis are located together. After collecting our luggage, we followed the signs directly to the rental area. There were noticeably fewer staff at Budget compared to Goladcar next door. The service staff's English was just enough for communication. We added full insurance, which is very necessary. However, the TOMTOM GPS device was not very good. The guy at the parking lot when returning the car was also very friendly.

About QEEQ: 10.0 /10

Alberta Job

Spain

1 days rental

Budget

Madrid

Spain

Reviewed: Wed, Jul 20, 2016

About Budget: 10.0 /10

Quick return process

About QEEQ: 10.0 /10

H.Grobbelaar

Spain

1 days rental

Compact | Seat Seat Leon or similar

Budget

Santiago De Compostela Airport(SCQ)

Santiago De Compostela

Spain

Reviewed: Mon, Jun 17, 2019

About Budget: 10.0 /10

I had an accident with the car about an hour after collecting it. I took it back to Budget and was given another car. I paid the 1384 euro damage. I now need a damage report and proof of payment from Budget so I can claim from the insurance I took through Easyrentcars. I send numerous emails to Budget. Not a single reply. Used all the email addresses on their documentation. The person at the Budget counter at the airport told my that they cannot supply me with these documents. Although my experience collecting/drop off and the vehicle was very good, my frustration with the company spoils the good experience I had

About QEEQ: 10.0 /10