Good overall

This is my third time renting a car in the US, always from Dollar. The first two times were through the Dollar UK website, and this time through QEEQ. Service is the same, no difference. Standard American car rental service. Car rental at San Francisco airport should be the standard for the US: there's a rail shuttle to the car rental building. It's more convenient than Los Angeles and Chicago. The Ford Escape seems to have a turbo engine, good on flat roads, but uncomfortable on mountain roads due to intermittent turbo engagement. I had to switch to S mode. Gas is really cheap in the US. I drove about 3000 km, costing roughly 0.6 RMB per km. In China, driving a RAV4 costs about 0.8 to 0.9 RMB per km. I used 87 octane gas, the cheapest one.

We waited little over 3 hrs to get the vehicle. Worst experience ever. Please do not take over bookings if you do not have enough staff and vehicles. It was our spring break and kids got really tired waiting to get car. Several customers were waiting and staff at the counter was rude to customers saying they have ling wait and we can get refund and go to another provider if we want. Never ever will use Dollar rentals

Booking was easy. However, the rental company was over booked and no staff nor vehicles

The person in the counter made us buy insurance and EZ-TAG very expensive. Also charged us almost US 100 for 1 day extention that we needed to made for medical razons. Will never use Dollar again

Like: The service you offer where the gas is paid for was honestly almost too hard to believe to be true. I kept waiting for the ' shoe to drop' but it' s the real deal! Way to go! And the price you offered beat everyone by a mile.. or two!