Very convenient, but the reserved car model was changed.

They didn't explain anything clearly during pickup. The car broke down halfway, and it took two hours to get a tow truck. It was very frustrating.

The service was terrible. They didn't allow an inspection before asking to sign the document.

Not many people.

I have rented cars from Hertz in many places, but the experience at the Vancouver airport was quite poor. They kept pushing additional insurance even though I emphasized multiple times that I had already purchased full coverage. They insisted that towing fees were not included, and so on.