Very satisfied

Good

I forgot to take the garage remote when returning the car. After 20 minutes, I went back, and the Budget staff had already taken it to the customer service desk. If you've just left, it's worth going back to check. Calling lost & found and listening to automated prompts can be frustrating!

Service was warm and thorough, considerate of customers. Our 15-day trip across the three Hawaiian islands would have been impossible without the rental car. The car rental played a crucial role in enabling a perfect trip.

The staff in the Miami airport branch of Budget were rude and unhelpful. They were dismissive and very confusing. When we asked her for clarification (e.g. about the complex fuel arrangement and insurance) she didn’t explain anything and was constantly talking to a colleague throughout the booking process. Also we stood in line for over an hour which wasn’t ideal. The car (Ford Mustang) was great but was pretty dirty on the inside and clearly hadn’t been cleaned for a while.

Great experience from start to finish. Easy process and good communication. The app is also very handy.