Since when do reservations mean nothing?

A.Anderson

United States

Reviewed: Tue, Jun 25, 2019

About Hertz: 8.7 /10

Hertz over booked. There were three of us there for one pickup truck. Needless to say, I didn’t get that truck. The one that arrived late got it because they called to make sure it was there. Thought that was what a reservation is for. Didn’t get a truck until two hours later. Missed a deadline and will have to rent another truck to finish my project at a later time. Was not happy with the experience. It is definitely going to cost me a bit of money.

About QEEQ: 10.0 /10

Process of reserving was easy, but see comments above

Hertz

Asheville

United States

Pickup Truck | Dodge Ram 1500 or similar

1 days rental

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Thera Jeames

United States

1 days rental

Reviewed: Sun, Sep 8, 2024

About Hertz: 6.0 /10

The service at the pickup location was average. At first, they gave me an electric car with the battery at 70%, claiming it was fully charged. When I raised the issue, their attitude was not great. Later, they switched the car to a fuel-powered one, but the fuel gauge was just at the line, not actually full, because when I topped it off, the gauge showed well beyond the line. However, the service at the drop-off location was quite good and very smooth.

About QEEQ: 8.0 /10