Overall, it was okay.

The car was ready on time. Even though there were no cars available half an hour earlier, we got the car exactly on time. There were no upsell attempts, we finished the necessary formalities and drove off.

I called the agency’s number on the contract to change slightly my pick up and drop off times but the automated system had glitches and I couldn’t make the changes. I wasn’t able to talk to a person and it kept sending me back to the beginning of the choices and changing into French although I chose the English version. I kept wondering had I had a bigger problem if the costumer service would have solved it or not.