Great vehicles but very slow pickup

The car was in excellent condition, and both pick-up and drop-off were easy. Highly recommend the super insurance.

Pickup and return were okay. However, when we had a flat tire and contacted the company, we were told we had to bear the tire responsibility ourselves. In fact, we had full coverage including tires and glass, so luckily we didn't pay out of pocket to fix the tire. Also, roadside assistance for changing the tire was free.

There was no need to wait in line at all. The staff were very enthusiastic, and there was no hard sell throughout the process. Unlike other companies, there was no need to freeze a credit card.

You can pick up the car directly at Christchurch terminal, no pushy insurance sales.

They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.