Overall, it was a good experience. After all, they are a big company. The car we got was clean, though it wasn't a Ford Focus but a Kia. There was a note in the car saying it had been cleaned. There was a small paint chip on the car door, which we photographed when picking up the car. So far there haven't been any charges or disputes.

The service was excellent, they were very informative.

No upselling, super fast and good service, very convenient to pick up the car.

Inconsistent service levels across different areas

We had to wait for over 2 hours for the car and were then told there were no Jeeps left. The wait time was unacceptable after a long flight