The vehicle was very new, and both pick-up and drop-off were extremely convenient.

The Madrid Chamartin store charged me a fee even though I returned the car with a full tank. Why are they charging me when the tank was full upon return?

The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.

The staff were not very proactive during the pickup and exchange process. Additionally, when booking, there was no indication that this rental company does not allow inter-island travel, which caused significant inconvenience for our subsequent travel plans. We had to rent another car in Tenerife.

I was inexplicably overcharged and am currently coordinating through the rental company. Thieves are rampant in the Barcelona subway; I encountered two groups of thieves within five minutes, which was terrifying.