CAR RENTAL REVIEWS ON HERTZ IN MADRID

Very satisfied.

Excellent

Overall satisfied, depends on luck. Most staff are very nice, but the first lady I encountered had a bad attitude.

The rental car was excellent, compact enough to navigate narrow roads, and had great power.

Very satisfied

I rented a car from Hertz for my trip through Spain and Portugal, covering over 3000 kilometers, and I was very satisfied. At first, I couldn’t find a document due to my own mistake, and I thought the rental company hadn’t provided it. However, the customer service team was incredibly patient and communicated with me via email until the issue was resolved. Once I found the document, they responded promptly to clear up the misunderstanding. I really appreciate their help! Picking up and returning the car was super convenient. The car itself was in great condition and had a navigation system that would even remind you when it’s time to signal or change lanes. It would also suggest taking a coffee break if needed.

Well-known brand, upgraded to a larger car during pickup.

Excellent service.

Good service attitude, clear explanation of contract terms.

Excellent

I scheduled a car pickup for 1:30 PM, but due to the large crowds during the Spring Festival, after completing the paperwork, the car was still not ready. I ended up waiting for over an hour and finally got the car close to 3 PM.

The car had two issues: 1. Incorrect warning about low tire pressure. 2. Oil wasn't checked, resulting in being forced to add oil halfway through the trip.

Overall satisfied, the receptionist was enthusiastic and responsible, but the rental location was quite hard to find and I had to circle around several times.

It's okay, but they only stick to their job responsibilities and ignore unrelated issues. This does show they are professional and keep work and personal matters separate.

The vehicle was very new, and both pick-up and drop-off were extremely convenient.

Satisfied