CAR RENTAL REVIEWS ON HERTZ IN BARCELONA

Car

Good

Good

The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.

Originally planned for five people, but only three of us ended up coming. Seeing there were only three of us, they gave us a Renault Megane estate. Great for long drives, very confident handling on highways and curves.

I was inexplicably charged an overtime fee. The invoice shows that I picked up the car at 3:13 PM, I parked the car in Hertz's designated spot before 3:00 PM, and handed over the keys around 3:00 PM. However, the return time mysteriously changed to 3:47 PM. By that time, I had already completed check-in and security procedures. The rental company used the time they inspected the car as my return time and unjustly charged the overtime fee, which is ridiculous.

Good

Poor experience, time-consuming and inconvenient, unclear fees, not user-friendly for people with limited English proficiency.

Very good

The car meet our expectations but the process to collect car may take up some time

Good service and keep it up

The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.

The process was painless

It was okay.

The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!

I actually went to a HERTZ store. I had an appointment to pick up the car at 9 AM, but since no one answered the phone when I called the store, I was worried they might not actually be open, so I ended up arriving around 10 AM. The staff member at the store initially told me that I was late and wanted to charge me a delay fee. Later, she mentioned I needed to purchase a €100 insurance but didn't explain it clearly with patience, just informed me about it and emphasized it was not mandatory. She said the email order she received didn't mention insurance, and when I showed her the reservation sheet, she didn't check it and simply replied, 'I don't understand,' before returning all my documents and asking me to contact customer service myself. After observing for a while, I noticed she spent quite a bit of time explaining this issue to the next two customers, but at least she gave them more detailed information than she did to me. Finally, at around 11:30 AM, I got the car, thanks to the timely callback from the customer service team at Zuzuche, who communicated with her again, and she finally clarified that the insurance was just being mentioned as an option.

Good and satisfactory

Excellent overall service.

The staff were enthusiastic and provided fast service. It was a great experience.

Renting a car in Europe is actually quite convenient, as long as you have all the necessary documents, the process is very quick. However, the rental office may upsell insurance and vehicle upgrades. Personally, I think buying full insurance at the rental office is necessary when traveling abroad—it’s more convenient than dealing with claims back home after an accident abroad. So I purchased it. As for the vehicle upgrade, since the available upgraded model was the new Mercedes C200D, and as a car enthusiast, I couldn't resist choosing it. Overall, spending money always feels worth it.

Good

The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.

When I arrived, they told me I needed to make a reservation one day in advance.