CAR RENTAL REVIEWS ON HERTZ IN BARCELONA

The car was in great condition.

When picking up the car, I accidentally left my wallet at the service counter. I tried contacting the car rental company through QEEQ customer service but couldn't reach them. Thankfully, the rental company reached out to us proactively, and I got my wallet back. Big thumbs up to them!

They required us to purchase roadside assistance, claiming it was mandatory for entering France.

They barely tried to upsell us, which was nice. The guy did remind us that the car was really small, but I told him it was fine since it was just the two of us, so no need to upgrade. He also asked if we wanted extra insurance; I said no and he didn’t push it at all. The whole process was quick and straightforward. It’s self-service pickup: you go to the first floor of the parking garage and find the car yourself. He wrote down a parking spot for us, but it was probably wrong—should’ve been 73 and he put 93. In any case, you just go to that general area, use the key fob to lock/unlock as you walk around, and you’ll eventually spot your car.

Excellent service.

Satisfied

We booked an SUV for five people, but were given a station wagon. The space was relatively limited, although the trunk was quite large and fit all the luggage.

Renting a car was easy, the service was excellent, the staff spoke good English, and returning the car was hassle-free.

They promoted the insurance a bit, but the cost was much higher than QEEQ. The car was in excellent condition and the price was reasonable.

Picked up the car at Barcelona Airport T1 and it was super easy to find the rental desk. The staff were locals and incredibly friendly. They suggested an upgrade and local insurance, but when we declined there was no hard sell at all, which I really appreciated. There was a small hiccup when we went to actually get the car though—the team hadn’t brought out the model we’d booked, so we ended up waiting in the parking lot for about an hour. In the end they admitted it was their mistake and upgraded us to a nearly brand-new Volvo XC40 with just over 3,000 km on it, which felt like fair compensation. Returning the car was smooth too: the staff did a quick walk-around, found no issues, and we were done. The only downside of the trip was getting a parking ticket in Barcelona, which they said can only be processed after 15 days. Hope everyone else has a smooth trip too!

Pickup and return were both really easy, and the staff were super efficient.

The vehicle check and return process is relatively fast.

The guy at the counter spoke really good English, so everything went smoothly. To keep things simple, we just bought the full insurance right there. He then upgraded our car on the spot after checking how much luggage we had, and switched us to a Ford.

I went ahead and bought full coverage on my own so I wouldn’t have to deal with any disputes if something happened. The insurance ended up costing more than the rental itself, but I guess that’s the price of peace of mind.

Our self-drive trip in Spain went really smoothly overall. There was just one incident in downtown Barcelona: while we were stopped at a red light, an Indian guy on a motorbike punctured our right rear tire. We called for roadside assistance and the rental company responded really quickly, sending both a tow truck and a taxi. We took the taxi back to the rental office to swap cars. Returning the car was super easy too—you just park in the designated area and drop the keys in the mailbox. The service was excellent!

Service was great, and they even gave my kid a set of drawing pens.

Super satisfied with the whole experience.

Excellent